Comments, compliments and complaints
All comments, compliments and complaints must be made to the Practice Manager of the Trafalgar Dental Practice that you attend. We take any complaint very seriously and deal with it according to our Complaints Handling Policy.
Our aim is to treat any complaint in a caring and sensitive way and to ensure that we respond to our patients concerns in a prompt manner to reach a resolution as quickly as possible.
Any complaint received is fed back to staff so they are fully aware and we are continually looking to improve our customer service through training and patient satisfaction questionnaires.
Trafalgar Dental Practices
Please see the list of dental practices below to find the one nearest to you. All our dental practices accept NHS and private dental patients and are fully accessible and family friendly.
“Dentist made me feel relaxed, she was informative throughout the procedure and checked that I was comfortable”Dawn R
“All round excellence. Cheerful, welcoming, helpful receptionists, extremely clean reception and waiting area, very sympathetic, caring and reassuring dentists and dental nurses/assistants.”Trevor H
“The Practice was quiet at the time of my appointment and I did not have to wait for my appointment. The new dentist I saw was friendly and knowledgeable and made me feel at ease. The staff are friendly and the visit was a pleasant one.”Anthony G
“I am quite a nervous patient and my dentist and assistant very much put me at ease before and during my appointment. Very thoughtful and respectful in their treatment of me.
I had a call later in the day from the surgery to make sure I was ok which I really appreciated.”
“My son and I had it appointment at 9am, we were seen promptly by the dentist who was both knowledgeable and courteous.”Michael S
“We consider ourselves lucky to have found this Dental Practice when we moved to the area. Our confidence has been reinstated with Dentists.
At SCA Trafalgar the reception staff are polite and welcoming. We are registered with Karen who is caring, gentle and professional. We are very satisfied with this Practice and if the occasion arises we would recommend.”Ken C
“I’ve been a patient of yours for 8 years now, I’ve gone from being petrified of dentists to being very very confident, my dentist is Karen and it’s actually a pleasure seeing her.Diane S
The receptionists are very welcoming too, I asked to get my grandson an appointment, unfortunately I had to wait a few weeks, but I’m prepared to wait as I can’t think of a nicer dentist surgery for him to come to, everyone is lovely – 10 out of 10 to all the staff.