Urgent appointments:
If you would like an urgent appointment during opening hours please contact your dental practice directly. If you are not registered with us but would like to see a dentist urgently we may still be able to help. Please view our Trafalgar Dental Practices page to find the practice nearest to you.
Outside of normal surgery hours, urgent appointments can be obtained by calling 111. The call is free of charge from landlines and mobiles.
Cancelling your appointment:
If you are unable to keep your appointment please let us know as soon as possible so that we can use that appointment for another patient. Please contact your Trafalgar Dental Practice directly using the telephone number on the practice page.
Please give at least 24 hours notice if you wish to cancel an appointment.
If you do not attend a private appointment with either the dentist or hygienist or do not give at least 24 hours notice you may incur a minimum fee of £24.00.
If you miss more than two appointments in one year and give less than 24 hours notice, we may not be able to offer you NHS dental care in the future. We will discuss this with you.
Dental Charges:
NHS dental charges from 1 April 2018:
The charge you pay depends on the treatment you need to keep your mouth, teeth and gums healthy. You will only ever be asked to pay one charge for each complete course of treatment, even if you visit your dentist more than once to finish it.
If you are not exempt from NHS charges, you should pay one of the following charges for each course of treatment you receive:
Band 1 course of treatment: £21.60.
This covers an examination, diagnosis (eg x-rays), advice on how to prevent future problems, a scale and polish if needed, and application of fluoride varnish or fissure sealant. If you require urgent care, even if your urgent treatment needs more than one appointment to complete, you will only need to pay one Band 1 charge.
Band 2 course of treatment: £59.10
This covers everything listed in Band 1 above, plus any further treatment such as fillings, root canal work or if your dentist needs to take out one or more of your teeth.
Band 3 course of treatment: £256.50
This covers everything listed in Band 1 and 2 plus crowns, dentures and bridges.
Our private dental price list is available at the side or bottom of this page.
Exceptions:
You do not have to pay for NHS dental treatment if, when your treatment starts, you are:
- under 18 years of age
- under 19 years of age and in full-time education
- pregnant or you have had a baby in the 12 months before treatment starts
- staying in an NHS hospital and the hospital dentist carries out your treatment
- an NHS Hospital Dental Service outpatient (although you may have to pay for your dentures or bridges)
You can also get free NHS dental treatment if, when the treatment starts or when you’re asked to pay:
- you’re included in an award of Income Support, Income-Based Jobseeker’s Allowance, Income-Related Employment and Support Allowance or Pension Credit guarantee credit
- you are named on, or entitled to, a valid NHS tax credit exemption certificate
- you are named on a valid HC2 certificate
If you are named on a valid HC3 certificate, you may not have to pay for all your NHS dental treatment. HC2 and HC3 certificates are issued under the NHS Low Income Scheme – see below.
You will not be exempt from paying for NHS dental treatment because you receive one of the benefits below when paid on their own:
- Incapacity Benefit
- contribution-based Jobseeker’s Allowance
- contribution-based Employment and Support Allowance
- Disability Living Allowance
- Council Tax Benefit
- Housing Benefit
- Pension Credit savings credit
Proof of your entitlement:
You will be asked to show your dentist written proof that you are entitled to help with dental treatment costs. This will vary depending on your circumstances.
Comments & Complaints:
All complaints must be made to the Practice Manager of the Trafalgar Dental Practice that you attend. We take any complaint very seriously and deal with it according to our Complaints Handling Policy. Please click the PDF link on the side or bottom of this page.
Our aim is to treat any complaint in a caring and sensitive way and to ensure that we respond to our patients concerns in a prompt manner to reach a resolution as quickly as possible.
Any complaint received is fed back to staff so they are fully aware and we are continually looking to improve our customer service through training and patient satisfaction questionnaires.
