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Home Fundraising Promise

Make a difference today

Supporting Social Care in Action.

Your donation will give those in need, in our communities, the opportunity to live their best life.

Donate Now

Our fundraising promise

Social Care in Action is a member of the Fundraising Regulator, which is the independent body that oversees all charitable fundraising.

We are committed to upholding the code of fundraising practice and fundraising promise.

We will commit to high standards

  • We will adhere to the Code of Fundraising Practice.
  • We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.
  • We will comply with the law as it applies to charities and fundraising.
  • We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice.

We will be clear, honest and open

  • We will tell the truth and we will not exaggerate.
  • We will do what we say we are going to do with donations wereceive.
  • We will be clear about who we are and what we do.
  • We will give a clear explanation of how you can make a gift and change a regular donation.
  • Where we ask a third party to fundraise on our behalf, we will makethis relationship and the financial arrangement transparent.
  • We will be able to explain our fundraising costs and show how theyare in the best interests of our cause if challenged.
  • We will ensure our complaints process is clear and easily accessible.
  • We will provide clear and evidence based reasons for our decisions on complaints.

We will be respectful

  • We will respect your rights and privacy.
  • We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.
  • We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request.
  • Where the law requires, we will get your consent before we contact you to fundraise.
  • If you tell us that you don’t want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of communication don’t have to.

We will be fair and reasonable

  • We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.
  • We will take care not to use any images or words that intentionally cause distress or anxiety.
  • We will take care not to cause nuisance or disruption to the public.

We will be accountable and responsible

  • We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
  • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.
  • We will have a complaints procedure, a copy of which will be available on our website or available on request.
  • Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.
  • We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.

For further information, please visit the Fundraising Regulator website.

Back TO SUPPORT US

Our fundraising team are here to help you and answer any questions. We can’t wait to hear about your plans!

Contact Matt via
fundraising@scagroup.co.uk

scia_group sciagroupuk

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SCIA Group, Amplevine House, Dukes Road, Southampton, SO14 0ST. Charity Registration No. 1096903

Social Care in Action (SCA Group): registered as a company limited by guarantee no. 04526806, charity registration no. 1096903 - Registered with Companies House (Cardiff) and Charity Commission

SCA Care, registered with charitable status under the Co-operative and Community Benefit Societies Act 2014, no. 27461R - registered with the FCA (London)

SCA Transport Services, registered with charitable status under the Co-operative and Community Benefit Societies Act 2014, no. 29035R - registered with the FCA (London)

SCA Fenwick2, registered with charitable status under Co-operative and Community Benefit Societies Act 2014, no. 30336R - registered with the FCA (London)

Options Wellbeing Trust: registered as a company limited by guarantee no. 4699108, charity registration no. 1100782, British Association of Counselling & Psychotherapy registration no 101217 - Registered with Companies House (Cardiff), Charity Commission.